Requesting a Return Authorization

ALL returns (DUD/Core - Good and Unused Parts - Warranty/Replacement) require prior Return Merchandise Authorization (RMA). Authorization may be requested via the following options:
  • Online - encompass.com
  • Fax - 954.723.9044
  • Call - 800.432.8542 (General Customers) or 866.735.0787 (TPA)

The RMA number must be clearly marked on the outside of each return carton. Restocking fees will apply if an RMA is requested via fax or telephone.

DUD/Core - New or Remanufactured item(s) for which a core value was charged. Cracked or broken (physical damaged) product cannot be returned as a Core. All cores must be received by Returns within 90 calendar days of the original invoice. Core value is credited upon receipt and inspection.

Good and Unused - Products qualify if they meet all the following:
  • Unopened
  • Have not been installed
  • In the original packaging
  • Include all original materials supplied with the product

All items must be received by Returns within 30 calendar days of the original invoice. Items will incur a 20% re-stocking charge if not returned with a valid RMA#. Shipping costs are non-refundable. Special ordered parts are not returnable; credit will be issued upon receipt and inspection.

Warranty/Replacement - All parts that are sold come with the full manufacturer's warranty. The warranty period varies for each manufacturer. The warranty period begins from the invoice date. Encompass will not be responsible for labor associated with replacing the defective part. Warranty / defective parts will be handled on an identical exchange basis only. No credit will be issued for warranty/defective parts.

Received Damaged - If damage is obvious, please refuse shipment and mark waybill "Refused - Damaged." Please contact your Customer Service Representative for assistance if you receive a part with visible or any hidden damage from a freight carrier within two days of receipt (same or next day).

Wrong Part - If you receive a part that is marked with the incorrect part number please contact your Encompass Customer Service Representative for assistance within 5 business days.

To request a return authorization online, first find the order you have an item on you want to return. Now that you have your invoice. Look at the bottom left corner of the invoice. There is the Create RMA Button.



Click on Create RMA. Now you have the option of selecting what items to return and how many.



Now select the quantity you wish to return and then select the reason.



Make sure that the information is correct and then click Process My Return.



You will then be at the RMA Request Page.



From here you can add a claim number, or return tracking number and request return service. When you are done click on Submit RMA Request.



You will then be at the RMA receipt page, it will give you your RMA number and the shipping address to send in your return. Remember to print a copy for your records.



Now you just have to ship the item back and you will be notified once the RMA has been processed.